FAQ


FAQs

DO YOU SHIP WORLDWIDE?

Yes, we ship worldwide.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept payments by Paypal - Visa, Mastercard, and American Express.

CAN I CHANGE MY ORDER AFTER PLACING IT?

Our goal is to process orders as fast as we can so you can  receive your order as soon as possible. Be sure to review your order before you click “complete order” because after you place your order, you will be unable to make any changes.

WHERE IS MY ORDER?

You will receive an email with tracking information once your order is sent out from our warehouse. This can take between 3 to 6 business days after we receive your order.

HOW DO I TRACK MY PACKAGE?

You can track your parcel via the email we send you after you place your order. Clicking the link in the email will take you straight to the parcel tracking page where the location of your parcel is updated from dispatch to delivery. Alternatively, enter your tracking number into ‘Track your order’ on our website.

CAN I RETURN OR EXCHANGE AN ITEM?

We are adhere to a strict store policy and do not allow returns or exchanges for sale items. However, if you are unhappy with your order, we encourage you to email us directly at VoltedGear@gmail.com so we may resolve your issue with the product.

WHAT IF I RECEIVED A FAULTY ITEM?

We are terribly sorry if this has happened. We would like to sort out any faults immediately. If you need to exchange the faulty item for the same item, send us an email at VoltedGear@gmail.com

As soon as you discover a fault, please contact us immediately (within 7 days of receiving your parcel). If 7 days have gone by since your product receipt, unfortunately we can’t offer you a refund or exchange.